Terms and Conditions of Sale
This English translation is provided for convenience. In the event of any discrepancy, the French version prevails.
1. Preamble
These General Terms and Conditions of Sale (CGV) govern the contractual relationship between the e-commerce website selling perfumes and cosmetics La Parfumerie de Carlito, hereinafter referred to as “the Seller”, and its customers, hereinafter referred to as “the Customers”. Any order placed on the website implies the Customer’s full and unreserved acceptance of these Terms and Conditions of Sale.
2. Products and prices
2.1. Products:
The Seller offers for sale perfumes and cosmetics that comply with the French and international legislation in force. Product descriptions, images and characteristics are provided for information purposes only and are not contractually binding.
2.2. Prices:
The Seller reserves the right to change its prices at any time, but products will be invoiced at the rate in force at the time the order is validated. Product prices are shown in euros, inclusive of all taxes (TTC), and do not include delivery charges, which will be added to the total amount of the order.
3. Orders
Orders: The Customer places their order online, after creating a customer account or as a guest. The order becomes final upon payment and validation of the order by the Seller. The Seller reserves the right to refuse any order on legitimate grounds, in particular in the event of abusive quantities, a previous dispute with the Customer or non-payment.
3.1. Placing an order:
The Customer may place an order online on the e-commerce website by creating an account, then adding the desired products to the cart, checking their order and proceeding to payment.
3.2. Order validation:
The Seller will confirm receipt of the order by email, but this does not constitute final acceptance. The sale will be deemed concluded once the payment has been validated by the Seller.
The Seller reserves the right to refuse any order on legitimate grounds, in particular in the event of a previous dispute with the Customer or non-payment.
3.3. Product unavailability:
If a product is unavailable, the Seller undertakes to inform the Customer as soon as possible and to offer them a similar product or to refund the amount paid.
4. Payment
4.1. Payment methods:
Purchases may be paid for using various secure payment methods, such as bank cards, bank transfers or PayPal. Payment must be made in euros, and any bank commissions or charges are borne by the Customer.
The Customer may pay for their order using the various secure payment methods available on the website:
– Bank cards
– PayPal
Payment must be made in euros, and any bank commissions or charges are borne by the Customer.
4.2. Payment security:
The Seller undertakes to implement security measures to protect the Customer’s payment data. Transactions are secured by an SSL encryption system.
5. Delivery and Returns
5.1. Delivery zones:
The Seller works with a company that delivers within France and internationally, under the terms specified on the website.
5.2. Delivery times:
The Seller undertakes to dispatch orders within 2 to 8 days of the Seller validating the payment. This may be between 6 and 18 days for the French overseas departments and territories (DOM-TOM).
5.3. Delivery charges:
Delivery charges vary depending on the destination and the weight of the products.
5.4. Customer’s responsibility:
The Customer is responsible for providing a correct and complete delivery address, so that the order can be delivered under optimal conditions.
5.5 Seller’s responsibility:
In the event of a delay or delivery problem beyond the Seller’s control, the Seller cannot be held liable.
5.6 Returns: you may return unused products within 30 days. If we find that they have not been used, you will be refunded.
6. Right of withdrawal
6.1. Withdrawal period:
In accordance with the legislation in force, the Customer has a withdrawal period of 14 days from receipt of the products in which to exercise their right of withdrawal, without having to give reasons or pay penalties.
6.2. Withdrawal procedure:
The Customer must inform the Seller of their decision to withdraw in writing, and the products must be returned complete and in their original condition, at the Customer’s expense.
7. Warranties and Liability
7.1. Legal guarantee of conformity:
The Seller guarantees that the products delivered conform to the order and undertakes to refund or replace any defective product.
7.2. Liability:
The Seller cannot be held liable for delivery delays attributable to the carrier, nor for damage caused by improper use of the products.
7.3. Force Majeure:
The Seller cannot be held liable for the total or partial non-performance of its obligations in the event of force majeure.
8. Intellectual property
8.1. All rights reserved
All elements of the website (texts, images, logos, etc.) are protected by intellectual property rights and may not be used without the Seller’s prior authorisation.
9. Personal data
9.1. Data protection:
The Seller undertakes to respect the confidentiality of the personal data provided by the Customer and to process it in accordance with data protection regulations.
9.2. Use of data:
The Customer’s personal data is collected for the purposes of processing the order, managing the customer account and commercial communication, with the Customer’s prior consent.
10. Disputes
10.1. Applicable law:
These Terms and Conditions of Sale are governed by French law.
10.2. Dispute resolution:
In the event of a dispute, the Customer is invited to contact the Seller’s customer service in an attempt to reach an amicable solution. Failing this, the French courts shall have jurisdiction to settle any dispute arising from the sale of the products.
11. Carli'touch gift cards
11.1. What the card includes:
The Carli'touch gift card entitles the holder to an experience at the Seller’s showroom (Lyon 6e), according to the package purchased: Solo (1 person, from 1 to 6 perfumes) or Duo (2 people, 1 perfume each).
11.2. Validity:
The card is valid for 12 months from the date of purchase.
11.3. Booking, changes and cancellation:
The recipient books their slot via the link received by email, quoting the order number. The appointment may be changed or cancelled free of charge up to 48 hours before its date. Any change remains subject to available slots.
11.4. No-shows:
In the event of cancellation or change less than 48 hours before the appointment, or of a no-show, the card is cancelled and is non-refundable.
11.5. Withdrawal:
Outside these cases, the 14-day withdrawal period provided for in these Terms and Conditions of Sale applies as long as the card has not been used.
12. Carli'touch (showroom appointment)
12.1. Description:
The Carli'touch is a personalised appointment at the Seller’s showroom (Lyon 6e), lasting from 45 minutes to 1 hour, intended to determine the Customer’s olfactory identity.
12.2. Price and credit:
The Carli'touch is offered at a price of €20. This amount is deducted from the price of the first perfume purchased by the Customer, during the appointment or within 30 days of it. After this period, the €20 can no longer be used and is not refunded.
12.3. Booking, changes and cancellation:
The appointment is booked online. It may be changed or cancelled free of charge up to 48 hours before its date. Any change remains subject to available slots. After this deadline, or in the event of a no-show, the amount paid is not refunded.
13. Subscriptions
Subscriptions are governed by their own specific terms and conditions, accepted by the Customer when subscribing. In the event of any conflict with these Terms and Conditions of Sale, those specific terms and conditions prevail.